Print FAQs
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We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter. You can also follow us on our social media pages as we are constantly posting about new work.
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Prints list one or more available sizes but can also be ordered in custom sizes. Please contact us for price information on a custom size. Please provide the print name, the print medium (Canvas or ChromaLuxe® metal) and the size you are interested in.
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Only select paintings are released as Limited Edition Prints. The print you purchase is one of a limited edition of 50 prints. Only 50 total prints of the image will ever be produced which includes all sizes and print mediums. If you are interested in an original, please feel free to contact us.
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Once a print is paid for through this website or via emailed invoice, it is placed into production within 24 hours. Prints take approximately 10 business days to produce. Pieces larger than 60" may require extended production time. Every print is packaged professionally and fully insured to ensure your order arrives undamaged.
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Carrier
We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
Large Size Products
Products over 40" long that are shipped flat may require freight shipping. Please allow additional time for freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
Damaged Shipment
Due to shipping company requirements, deliveries must be inspected within 48 hours of receipt. In the extremely rare case where a piece is damaged during delivery, simply photograph the packaging and the piece and send them directly to us. A replacement will immediately be placed into production and a second delivery made.
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On average, prints arrive about 3 weeks from date of order. This is subject to change however and depends on the shipping location. We will let you know when your print ships and tracking information will be emailed to you as soon as available. In the event of any notable updates regarding your shipment, we will let you know.
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For returns please call us at 623-282-4203 or email us at info@jennystewart.com. We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your prints arrive damaged, please keep all packaging and contact info@jennystewart.com for further instructions.
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You can reach out at any time by email at info@jennystewart.com or by phone at 623-282-4203.